Most cosmetic concerns should have been raised during your pre-settlement inspection. After settlement and once you have moved in, marks or scratches on walls, floors, or other surfaces are generally not considered rectification items.
Rectification items (also known as minor defects) are issues that affect the appearance or function of your apartment, but do not compromise its structural integrity. Examples include:
For a detailed explanation of what is and isn't covered — along with Mosaic's rectification process and timeframes — please refer to your Owner's Handbook, provided at settlement.
The Queensland Building and Construction Commission (QBCC) sets the standards for how finishes and surfaces should be inspected. These guidelines ensure assessments are consistent, fair, and in line with industry practice.
According to the QBCC Standards and Tolerances Guide:
These standards set by the QBCC provide a clear framework for determining what does and does not qualify as a rectification item, ensuring all assessments are carried out objectively and fairly.
Residents are responsible for the ongoing upkeep and care of their home. Regular maintenance helps protect finishes, ensure performance, and prevent avoidable damage.
Key areas include:
It is essential to note that issues arising from poor or irregular maintenance are not considered defects. Examples include:
While residents are responsible for maintaining their own apartments, the Caretaking team and Body Corporate oversee the management and upkeep of shared spaces. These include lobbies, corridors, gyms, pools, gardens, and other communal facilities.
If you notice an issue in a common area — such as wall damage, a leak, faulty lighting, or general wear and tear — the best course of action is to report it directly to our Caretaking team. They will review the matter and coordinate any required works, either personally or through the Body Corporate.
